Shipping & Returns

Shipping Policy

At Playground, we are committed to providing you with a seamless and efficient shopping experience. Our Shipping Policy outlines the details of how we process and deliver your orders. Please take a moment to familiarize yourself with the following information:

Order Fulfillment:

  • Orders are typically fulfilled within 1-2 business days after the purchase has been completed. During this time, our team carefully prepares and packages your items to ensure they arrive in the best condition possible.

Shipping Timeframe:

  • Once your order has been fulfilled, it will be shipped out to your specified shipping address.

  • Our standard shipping timeframe for delivery is 3-5 business days from the date of order fulfillment.

  • Please note that delivery times may vary depending on your location, holidays, and unforeseen circumstances. We work with trusted carriers to ensure your order arrives promptly and safely.

Tracking Your Order:

  • You will receive an email notification with a tracking number once your order has been shipped. This allows you to monitor the progress of your shipment in real-time.

  • If you created an account during your purchase, you can also log in to your account to track your order's status.

Shipping Charges:

  • Shipping costs vary depending on the shipping method selected and the destination of your order. The shipping cost will be calculated and displayed during the checkout process, so you can review the charges before finalizing your purchase.

International Shipping:

  • We offer international shipping to many countries. Please be aware that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient. The amount of these fees may vary depending on your location and the value of your order.

Address Information:

  • Please double-check the shipping address provided during the checkout process to ensure accuracy. We are not responsible for orders shipped to incorrect or incomplete addresses.

Order Status:

  • You can check the status of your order at any time by visiting the "Order Status" page on our website or by contacting our customer support team.

Customer Support:

  • If you have any questions or concerns about your order, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure you have a satisfying shopping experience. Email us at info@playground4k.com

Holiday Shipping:

  • During peak holiday seasons, shipping times may be longer due to high order volumes. We recommend placing your orders well in advance to ensure timely delivery for special occasions.

Returns and Exchanges:

  • For information about returns and exchanges, please refer to our Return Policy.

Contact Information:

If you have any further questions about our Shipping Policy or require assistance with your order, please contact our customer support team:

Email: Info@playground4k.com

Phone: (800) 956-8859

At Playground, we appreciate your business and are dedicated to delivering your orders with care and efficiency. Thank you for choosing us for your shopping needs.

 

 

Return Policy:

  1. Exchange Procedure:

    • To initiate an exchange, please contact our Customer Service team at Info@playground4k.com 

    • Provide your order number, the reason for the exchange, and the item(s) you wish to exchange.

    • Our Customer Service team will guide you through the exchange process and provide you with a Return Authorization Number (RAN) and shipping instructions.

    • You are responsible for shipping the product(s) to our specified return address. Shipping costs are non-refundable, and we recommend using a trackable shipping method.

  2. Inspection and Processing:

    • Upon receiving your returned item(s), we will inspect the product(s) to ensure they meet the exchange eligibility criteria.

    • If the returned item(s) meet our criteria, we will process the exchange within 3-5 business days.

    • If the product is unavailable for exchange, we will refund the purchase price to your original payment method.

  3. Refunds:

    • Refunds will be issued to the original payment method used for the purchase.

    • It may take 5 business days for the refund to appear on your statement, depending on your financial institution.

  4. Contact Information:

    • If you have any questions or require further assistance, please reach out to our Customer Service team at Info@playground4k.com

Please note that this Return Policy is subject to change at any time without prior notice. For the most up-to-date information, please refer to our website or contact our Customer Service team.

We appreciate your understanding and support as we work to provide the best possible service. Thank you for choosing Playground, and we look forward to assisting you with your exchange needs.