Shipping & Exchange Policy
Your World. Your Playground. Your Fit.
At Playground, we take pride in delivering premium, limited-edition drops for the next generation of legends. Because of the exclusive nature of our products, all sales are final — but we’ll always make sure your little legend is fitted right.
🚚 Shipping Info
All orders ship out within 5-7 business days. You’ll receive a tracking number as soon as your order hits the mail.
Shipping timelines may vary depending on your location, but we’ll keep you in the loop every step of the way.
🔁 No Refunds. Exchange Only.
Due to the limited nature of our collections, we do not offer refunds. We only accept exchanges under these conditions:
unworn, unused, and in original packaging with tags attached.
same item in a different size.
Customers pay for return shipping costs.
Must contact us 7 days of delivery.
If your size is sold out, we’ll issue you store credit for the value of your item.
To start an exchange, please email us at [your email address] with your order number and requested size.
Frequently Asked Questions
Q: Can I return my item for a refund?
A: All sales are final. We don’t offer refunds — only exchanges for size.
Q: What if the size I need is sold out?
A: If your preferred size isn’t available, we’ll issue store credit to use on any future drop.
Q: How long do I have to request an exchange?
A: Please reach out within 7 days of receiving your order to request an exchange.
Q: Who covers shipping for exchanges?
A: Customers are responsible for shipping their item back to us. We’ll cover shipping for the replacement item going back to you.
Q: My item arrived damaged. What do I do?
A: Reach out to us immediately at [your email] with photos of the damage. We’ll get it right.